ACTION for ALL TIckets
OUTBOUND CALLS/Emails: Calling/Emailing regarding device- ACTION needed for ALL Tickets FIRST you will need to get the following from the customer..... ...
Wed, 17 Feb, 2021 at 1:49 PM
Customer calling to place their order Steps & Questions to run through while on the call. CUSTOMER: "I would like place an order" Agent...
Mon, 17 Feb, 2020 at 2:11 PM
Customer calling to register to device Steps & Questions to run through while on the call. CUSTOMER: "I would like register my device" A...
Thu, 13 Feb, 2020 at 5:46 PM
Customer calling to get their tracking number or is checking status Steps & Questions to run through while on the call. CUSTOMER: "I did not r...
Fri, 14 Feb, 2020 at 1:12 PM
Customer calling to state that their order was never delivered Steps & Questions to run through while on the call. CUSTOMER: "I never receiv...
Mon, 17 Feb, 2020 at 1:51 PM
Call Script for Abandoned Outbound calls MERGE all tickets if there are more than one for the "abandoned" caller LED Technologies, Inc....
Sun, 2 Aug, 2020 at 11:57 AM
Hi, This is reVive Light Therapy calling about your Glo device. From your VM it sounds like you are having trouble with making the device turn on. We wou...
Fri, 6 Mar, 2020 at 4:58 PM
Re: Glō Device batteries - batteries received with device Please use this language when explaining the Glō by reVive Light Therapy batteries - when a cu...
Fri, 17 Jul, 2020 at 12:59 PM