OUTBOUND CALLS/Emails: Calling/Emailing regarding device- ACTION needed for ALL Tickets

FIRST you will need to get the following from the customer.....


WHO:  Name – address city, state & zip

WHAT: Which device they are calling about?

WHEN: When was the device purchased?

WHERE:  Where did they purchase?


PRODUCT REGISTRATION – 1st & Foremost

  • 1.    Check FishBowl
  • 2.    Check Product Registration Spreadsheet
  • 3.    Check Authorized Distributor/Wholesaler list
  •  Depending on where they purchased the device may or may not be authorized.
    1. If unable to locate Product Registration– need request prior to next steps
    2.  Proof of Purchase -Customer will send to support@revivelighttherapy.com a copy of their Proof of Purchase- this is the receipt of their purchase.
    3. If customer is unable to locate their receipt (Proof of Purchase) you can ask them to send over a copy of their Credit Card statement that would shows the date of purchase, item and from whom they purchased the device from. 
      1. This is an acceptable form that cane be used for their Proof of Purchase.
    4.  Verification that the customer purchased from an Authorized Distributor/Wholesaler. – Check to confirm.
    5.  If purchased from a Non Authorized Distributor/Wholesaler device will not be covered under warranty.

WHY:    What are they reporting  - “Customer States” ___________________