Customer calling to register to device Steps & Questions to run through while on the call. 


CUSTOMER: "I would like register my device"

Agent: Okay can I get your name and phone number?

Where did you purchased your device? 

 

 PURCHASED FROM US


 If purchased from LED Technologies, Inc. - www.revivelighttherapy.com they will be in FishBowl 

Search customer in Fishbowl- by doing an Advanced Search.

 Advanced Search - you can search several ways.... 

1st change status to ALL so that you see everything.

Advanced Search options

  1. Ship to: Name the order shipped to
  1.  Street Address: 
  2. Order # 
     Once you have located them in Fishbowl
    • You will want to check the date of purchase and determine if they are still covered under warranty. 
    • Warranty on our devices is either 6 months or 1 year from the date of purchase.
    • WARRANTY - Length of warranty -Canned Answer for warranties
    • WARRANTY - Customer Service Folder

PURCHASED FROM US


 If they purchased from LED Technologies, Inc. www.revivelighttherapy.com their device is registered.

AGENT: Let the customer know they are all set!



 DID NOT PURCHASED FROM US OR   NOT SURE WHERE THEY PURCHASED DEVICE


 If not purchased from LED Technologies, Inc., you will need to ask for a Proof of Purchase from the customer.


AGENT:  I am not finding you in our database - I will need for you to send in our Proof of Purchase to register your device.


CUSTOMER: "I purchased from Hammacher Schlummer, Sharper Image etc..."


AGENT: Okay great, to register your device we will need to send us your Proof of Purchase. To do that you can email, fax or go to our webiste. 


NEED CUSTOMER TO SEND IN THE PROOF OF PURCHASE They will send into us via the following avenues

  1.  EMAIL: support@revivelighttherapy.com
  2.  FAX: 727.285.8301 
  3. WEBSITE: www.revivelighttherapy.com- Product Registration is located at the bottom of the website. 
  4. When we receive their Proof of Purchase (POP) we will complete their registration.


 #4. TICKET in FreshDesk: House keeping.....after your call -update ticket information

Create contact in Freshdesk on the ticket Edit details - add name, phone #, email address, device

  • Add customers contact information to the FreshDesk ticket go to #4.