Outbound calls for Website orders that have been placed on our website and the customer has paid for the product.
Check Fishbowl for Invoice # & Order #
Keep Spreadsheet of the DPLPNLSYSAC panel Backorders -
- Customers that would like to keep the device on order
- Customers that would like to be notified when they are back in stock and the order is shipping
- Customers that would like to cancel the order and would like to have credit/refund
SCRIPT:
Hi,
This is reVive Light Therapy - we are calling you today regarding the order that you placed on our website for the dpl®IIa Professional Panel. Order # ______________
Unfortunately, we ran out of the inventory that we had on hand and will not be able to ship your order out until approximately the 3rd week of August.
Your order for the dpl®IIa will be placed on Backorder and will ship out as soon as we have them back in stock.
If you would like us to notify you when the device will be shipping we would be happy to do that for you. When the order ships tracking details will be emailed to you so that you can monitor the shipment.
If you would like us to Cancel your order please let us know and we will cancel & refund you for the order that you placed.
MARKETING TEAM SENT OUT EMAIL- Subject line
Good news! The wait is over ?
|